TERMS OF SERVICE
All gift boxes are prepared to order and it takes 2-3 business day to process.
United Kingdom: 2-3 business days
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns & Exchanges
As all orders are personalised, we cannot accept returns. However, if there is an issue with your order, do let us know and we will do our best to help.
When will I receive my gift?
Are your products vegan?
All our current gift boxes are suitable for vegans. We do not use any animal products in our handmade products.
Can I exchange my item?
We cannot accept exchanges because all our items are handmade to order with your personalisation. However, if, for any reason, you are not fully satisfied with your item, just get in touch with us. We will always do what we can to help.
Can I customise a box?
Yes! We want your gift to be perfect for the occasion and the person you are sending it to. We would be happy to swap any items and change the card option if requested. Have a look at our shop for our full range. Just let us know what you want and if we can do it, we will. Additional charge for this but charges may apply if cost of items vary.