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    Terms of Service

    TERMS OF SERVICE

    Processing time

    All gift boxes are prepared to order and it takes 2-3 business day to process.

    Delivery

    United Kingdom: 2-3 business days 

    We are currently only shipping within the UK 

    Customs and import taxes

    Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

    Returns & Exchanges

    As all orders are personalised, we cannot accept returns. However, if there is an issue with your order, do let us know and we will do our best to help.

    FAQs

    When will I receive my gift?

    All our items are handmade and prepared to order. We aim to process all new orders within 2-3 business days from purchase. We will also drop you a update email to let you know we have received your order and when we expect to get it in the post.

    Are your products vegan?

    All our current gift boxes are suitable for vegans. We do not use any animal products in our handmade products.

    Can I exchange my item?

    We cannot accept exchanges because all our items are handmade to order with your personalisation. However, if, for any reason, you are not fully satisfied with your item, just get in touch with us. We will always do what we can to help.

    Can I customise a box?

    Yes! We want your gift to be perfect for the occasion and the person you are sending it to. We would be happy to swap any items and change the card option if requested. Have a look at our shop for our full range. Just let us know what you want and if we can do it, we will. Additional charge for this but charges may apply if cost of items vary.

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